Frequently Asked Questions
Everything you need to know about your Casulo shopping experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I process a return or exchange?
You can return or exchange any unworn item with original tags within 30 days of delivery through our online returns portal.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are Casulo products sustainably made?
Yes, we prioritize ethical manufacturing and use eco-friendly materials like organic cotton and recycled polyester in over 80% of our collections.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.